CANcellation policy
membership cancellation
Notice Requirement: Members are required to provide a minimum of 7 days written notice to Alyshia Iafrate at alyshia@vitasanafitness.ca for cancellation of their monthly membership. For yearly memberships, 30 days written notice to Alyshia Iafrate is required for cancellation.
Cancellation Process: The cancellation notice must be submitted in writing to Alyshia Iafrate at alyshia@vitasanafitness.ca. The notice must include the member’s full name, membership number, and desired cancellation date.
Effective Date: The membership will be considered cancelled 30 days from the date of receipt of the written cancellation notice by Alyshia Iafrate.
Fees: No additional fees will be charged for membership cancellation if the cancellation notice the requirement is met.
Failure to Provide Notice: If the member fails to provide the required 7 or 30 days notice, the full amount of the next month’s/year’s membership fee will be charged.
Personal Training and Class Cancellation
Notice Requirement: Clients enrolled in personal training sessions or classes are required to provide a minimum of 24 hours written notice for cancellation.
Cancellation Process: Clients must notify their personal trainer or the front desk staff in writing at least 24 hours prior to the scheduled session or class. Clients can also cancel online through the booking portal at least 24 hours prior to their scheduled session or class.
Effective Date: The cancellation notice must be received by the gym at least 24 hours before the scheduled session or class to avoid charges.
Fees: No fees will be incurred if the cancellation notice is provided at least 24 hours in advance of the scheduled session or class.
Failure to Provide Notice: If the client fails to provide the required 24-hour notice, the full amount of the session or class fee will be forfeited.
General Terms
Method of Notification: All cancellation notices must be submitted in writing via email, written letter, or through the gym’s designated communication channels. All email correspondence can be directed to Alyshia Iafrate at alyshia@vitasanafitness.ca.
Exceptions: Exceptions to the cancellation policy may be granted under special circumstances, such as medical emergencies or unforeseen events, at the discretion of the gym management.
Policy Acknowledgment: By signing the membership agreement or enrolling in personal training sessions/classes, members and clients acknowledge their understanding and acceptance of the gym’s cancellation policy.
Policy Updates: The gym reserves the right to update or modify the cancellation policy as needed. Any changes will be communicated to members and clients in advance.
Please review this policy carefully and feel free to reach out to our staff if you have any questions or concerns. We appreciate your cooperation in adhering to these cancellation procedures.
The Staff at Vitasana Health + Fitness Ltd.